Everything you need to know about caring for your habitats with Loom.
Active assistance Monday through Friday.
9:00 AM – 6:00 PM UTCYou can manage or cancel your subscription anytime via iOS Settings > [Your Name] > Subscriptions > Loom Plus. Apple manages all billing directly, and your Pro access will continue until the end of your current paid period.
Open Loom's camera scanner and point it at affected leaves, pests, or water conditions in good lighting. Loom's botanical model analyzes discoloration, chlorosis patterns, and pest signatures to give you immediate remedies and action steps.
Yes! Loom supports multi-habitat management. You can set up Betta aquariums, terrariums, potted plants, and countertop hydroponics, each with isolated microclimate rules and daily care schedules.
Loom utilizes local SwiftData on your device to keep your daily rituals, task checkboxes, and streaks available even without an internet connection. Changes sync to the cloud automatically once you reconnect.
Inside the Loom app, navigate to Settings > Loom Plus Paywall (or Manage Subscription) and tap 'Restore Purchases'. Loom will query your Apple ID and restore your active entitlement immediately.
No, absolutely not. 100% of your personal care logs, habitat telemetry, and diagnosis photos are strictly isolated to your account. We have a zero AI training policy—your data will NEVER be used for model training, machine learning datasets, or shared with advertisers.
You can trigger immediate deletion directly in the iOS app under Settings > Profile > Delete Account, or submit an email request to support@tryloom.space.
Whether you’re calibrating a new aquatic microclimate or have questions about your subscription, our team is happy to help.
